Shipping policy

Shipping Policy

Effective Date: June 2026

Lea Fine Jewelry is operated by Haus of Lea LLC. We are committed to carefully preparing and shipping each order with attention to detail and quality.

1. Order Processing Time

All orders are processed within 3–5 business days.

During peak seasons, holidays, product launches, or high-volume periods, processing times may be extended.

Processing time refers to order preparation and does not include shipping transit time.

2. Shipping Timeframes

Domestic Orders (United States)

  • Standard processing and shipping: 3–5 business days (processing) + carrier transit time

International Orders (Future Availability)

  • Processing and shipping: 7–10 business days (processing) + carrier transit time

Transit times vary depending on the shipping carrier and destination.

3. Order Changes & Cancellations

Customers may request order modifications or cancellations within 1 hour of placing an order.

After this time, orders may enter processing and can no longer be changed or canceled.

4. Shipping Carriers

We use trusted third-party shipping carriers for delivery.

Once a package is transferred to the carrier, Lea Fine Jewelry no longer has direct control over transit times or delivery outcomes.

5. Shipping Responsibility & Risk of Loss

Once an order has been handed over to the shipping carrier, responsibility for the package transfers to the carrier.

Lea Fine Jewelry is not responsible for:

  • Delays in transit

  • Lost, stolen, or misdelivered packages

  • Damaged packages during shipping

  • Delivery issues caused by incorrect addresses provided by the customer

  • Carrier delays due to weather, holidays, or operational disruptions

Customers are responsible for providing accurate shipping information at checkout.

6. Carrier Assistance

If Lea Fine Jewelry purchased and provided the shipping label for your order, we may assist you in certain shipping-related issues.

Customers should contact us immediately via:

We may, at our discretion:

  • Assist with carrier claims

  • Initiate investigations

  • Provide supporting documentation

However, final resolutions are determined by the shipping carrier.

7. Signature Confirmation

Lea Fine Jewelry reserves the right to require signature confirmation on delivery for higher-value orders at no additional cost to the customer.

This is implemented for security and fraud prevention purposes.

8. Incorrect or Undeliverable Addresses

Customers are fully responsible for ensuring that all shipping information is correct.

If an order is shipped to an incorrect or incomplete address:

  • We cannot guarantee interception or correction

  • Reshipment costs will be the responsibility of the customer

9. Delivery Issues

If your tracking shows an issue such as delay, exception, or delivery concern, please contact the shipping carrier first using your tracking number.

You may also contact us for assistance at Contact@leafinejewelry.com.

We may, at our discretion, assist with carrier communication or provide additional support when applicable.

10. Packages Marked as Delivered

If a package is marked as “delivered” by the carrier but cannot be located, the customer is responsible for checking:

  • Delivery location

  • Neighbors or building management

  • Security cameras (if applicable)

Lea Fine Jewelry is not responsible for packages confirmed as delivered by the carrier.

11. Lost or Delayed Shipments

If a shipment is confirmed lost in transit by the carrier, and Lea Fine Jewelry purchased the shipping label, we may assist in filing a claim or investigation.

Any resolutions, replacements, or reimbursements are provided at our discretion and are not guaranteed.

12. International Duties & Customs (Future Use)

For international orders (when available), customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT fees

  • Brokerage fees

  • Any additional country-specific charges

Lea Fine Jewelry is not responsible for customs delays or additional fees.

13. Force Majeure

We are not liable for delays or failures in shipping caused by events outside our control, including:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Labor strikes

  • Government actions

  • Customs delays

  • Pandemics or global disruptions

14. Fraud Prevention

We reserve the right to:

  • Hold orders for verification

  • Request additional identification

  • Cancel suspicious or high-risk orders

These measures are in place to protect customers and the business.

15. Policy Updates

Lea Fine Jewelry reserves the right to update this Shipping Policy at any time. Updates are effective immediately upon posting.

16. Contact Information

Lea Fine Jewelry
Operated by Haus of Lea LLC
📧 Contact@leafinejewelry.com
💬 Website Chat (AI + Human Support)