Refund policy
Returns & Exchanges Policy
Effective Date: AUG 2026
At Lea Fine Jewelry, operated by Haus of Lea LLC, each piece is carefully inspected and packaged to ensure it arrives in excellent condition. If you are not fully satisfied with your purchase, please review the policy below.
- Return Window (Domestic Orders)
Customers within the United States may request a return or exchange within 14 days of delivery.
The request must be initiated within this timeframe through our support channels.
- International Return Window
International customers (when applicable) may request a return or exchange within 30 days of delivery.
- Restocking Fee
All approved returns are subject to a 15% restocking fee, deducted from the product purchase price.
This fee covers inspection, handling, and restocking of returned items.
- Non-Refundable Charges
The following are not refundable under any circumstances:
Original shipping fees
Expedited shipping fees
Taxes paid at checkout
Duties, customs, or international import fees
Transaction or payment processing fees (if applicable)
- Eligible Returns
To qualify for a return or exchange, items must be:
Unworn and unused
In original condition
Returned with original packaging, boxes, and materials
Lea Fine Jewelry reserves the right to deny returns that show signs of wear, damage, or missing components.
- Non-Returnable Items
The following items are considered final sale and are not eligible for return, refund, or exchange:
Earrings (for hygiene reasons)
Sale or discounted items
Gift cards
Custom or personalized jewelry
Engraved pieces
Altered or modified items (including resizing or third-party alterations)
- Order Cancellations & Changes
Customers may request order changes or cancellations within 1 hour of placing an order.
After this window, orders may enter processing and cannot be canceled or modified.
- Risk of Loss & Delivery Responsibility
Orders are shipped pursuant to a shipment contract. Risk of loss and title to the product pass to the customer upon our delivery of the order to the shipping carrier.
It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout. Lea Fine Jewelry is not responsible for orders that are lost, delayed, or misdelivered due to an incomplete, outdated, or incorrect address provided by the customer, and no refund, credit, or replacement will be issued in such cases.
Once the shipping carrier's tracking information indicates an order has been delivered to the address provided, the order is presumed received by the customer. Any dispute regarding non-receipt of a package marked as delivered must be resolved directly with the carrier. Lea Fine Jewelry may, at its discretion, assist with a carrier claim but is not obligated to issue a refund, credit, or replacement for a package confirmed as delivered by the carrier.
- Return Shipping Responsibility
Customers are responsible for:
All return shipping costs
Secure packaging of returned items
Ensuring proper tracking and delivery
Optional shipping insurance
We strongly recommend using a trackable and insured shipping method, as Lea Fine Jewelry is not responsible for items lost in transit during return shipment.
- Lost or Missing Return Shipments
Lea Fine Jewelry is not responsible for return packages that are lost, delayed, or misdelivered while in transit.
No refunds, credits, or replacements will be issued for return shipments that are not successfully received at our facility.
- Inspection Requirement (Returned Items)
All returned items are subject to inspection upon receipt.
Refunds or exchanges will only be processed after the item has been received and approved.
- Refunds
Approved refunds will be issued to the original payment method within 10–15 business days after inspection.
Processing times by banks or payment providers may vary.
- Exchanges
Exchanges are subject to product availability.
If the requested item is unavailable, store credit or refund options may be offered at our discretion.
- Damaged or Incorrect Items
Customers are responsible for inspecting their order promptly upon delivery. If you receive an incorrect or damaged item, you must contact us within 48 hours of delivery with photos and order details.
We will evaluate the issue and determine the appropriate resolution. Failure to report issues within this timeframe may affect eligibility for assistance and will be treated as acceptance of the order in its delivered condition, consistent with Section 8 (Risk of Loss & Delivery Responsibility).
- Carrier Responsibility
Once an order has been handed over to the shipping carrier, responsibility transfers to the carrier for transit handling.
In cases where Lea Fine Jewelry purchased and provided the shipping label, we may, at our discretion, assist with carrier investigations or claims.
However, all final resolutions are subject to the carrier's determination.
- Discretionary Assistance
In certain cases, Lea Fine Jewelry may choose to provide additional assistance beyond this policy.
Such accommodations are made on a case-by-case basis and do not create an obligation for future orders.
- Chargebacks & Disputes
We encourage customers to contact us directly before initiating any payment disputes.
Unauthorized chargebacks may result in denial of future service or orders.
- Limitation of Liability
To the fullest extent permitted by law, Lea Fine Jewelry's and Haus of Lea LLC's total liability arising out of or relating to any order, return, exchange, or shipment shall not exceed the purchase price paid for the applicable product.
In no event shall Lea Fine Jewelry or Haus of Lea LLC be liable for indirect, incidental, consequential, punitive, or special damages arising from a return, exchange, delayed shipment, or lost package.
This Returns & Exchanges Policy should be read together with our Terms & Conditions, including its Limitation of Liability and Indemnification provisions.
- Return Abuse & Fraud Prevention
Lea Fine Jewelry reserves the right to refuse a return, exchange, or refund, and to deny future orders, in cases of suspected return abuse, including but not limited to:
Frequent or excessive returns;
Patterns consistent with wardrobing (wearing or using an item before returning it);
Return of an item that does not match, or has been substituted from, the original order.
We may require government-issued identification or additional verification before processing a return in cases of suspected abuse.
- Policy Updates
We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting.
- Governing Law
This Returns & Exchanges Policy is governed by the laws of the State of Colorado, consistent with the Governing Law and Venue provisions of our Terms & Conditions.
- Contact
For returns, exchanges, or support:
Lea Fine Jewelry Operated by Haus of Lea LLC 📧 Contact@leafinejewelry.com 💬 Website Chat (AI + Human Support)